General Questions

• What is the status of my order?

You can track your order using the confirmation email sent after your purchase. This email includes your tracking number, allowing you to follow your package at every step of the delivery process.

• Can I change my order?

Once an order has been placed and payment has been confirmed, it cannot be modified. Please ensure all information is correct before completing your purchase.

Payment

• What payment methods do you accept?

We accept all major Visa and Mastercard credit and debit cards.

• Which currency will I be charged in?

All transactions are processed in USD (United States Dollars).

• Do you offer payment plans (installments)?

At this time, we do not offer installment payment options.

• Is my payment information secure?

Yes. All payments are processed through secure, encrypted systems to ensure your personal and financial information is fully protected.

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Orders

• When will my order be processed?

Orders are typically processed within 1–2 business days after payment confirmation. Once your order has been shipped, you will receive a tracking email with delivery updates.

• What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or you receive an incorrect item, please contact us immediately with your order number and clear photos of the issue. Our team will resolve it as quickly as possible.

Shipping

• Where do you ship?

We offer worldwide shipping.

• How long does shipping take?

Estimated delivery time is 5–14 business days, depending on your location.

• Do you offer fast shipping?

We always use the fastest available shipping methods. Delivery times may vary slightly depending on demand and destination.

• How can I track my package?

Once your order has been shipped, you will receive a tracking number by email. You can also track your order anytime via our Track Order page.

• What if I’m not home during delivery?

The courier may attempt redelivery or leave instructions for rescheduling or pickup, depending on the carrier.

• Will I need to pay taxes or customs fees?

No. All prices are final — you will not be required to pay any additional fees upon delivery.

Products

• Is this product safe to use?

Yes. Our heating pad is designed with safety features to ensure comfortable and secure use. We recommend following the instructions provided for optimal results.

• How does the product work?

The device uses gentle heat therapy to help relieve cramps, muscle tension, and discomfort, providing fast and soothing relief.

• When will I feel relief?

Most users experience relief within minutes of use, depending on the level of discomfort.

Support

• How can I contact customer support?

If you have any questions or need assistance, please contact our support team via our Contact Us page or by email at: support@naxoracare.com

We aim to respond within 24 hours.

Returns

• Do you accept returns?

For detailed information regarding returns and refunds, please refer to our Refund Policy available at the bottom of our website.